Turno Review: What It Costs at One, Three and Ten Properties

What is Turno?

Turno is turnover software for hosts who need to find cleaners, coordinate cleaning work, receive problem reports, and connect guest feedback to the cleaner responsible for a stay. Its verified capabilities include a cleaner marketplace, real-time problem reporting from cleaners, and a Quality Center that reads Airbnb ratings and guest reviews and associates them with the cleaner.

I reviewed the pricing and capability record used for this page as it appeared through a United States connection on September 10, 2026. The location matters because software prices in this category can be presented differently by country. All costs below therefore use the United States figures recorded on that date rather than a price inferred from an old comparison or a search result.

The software is sold around a specific operational problem: getting a rental ready between stays. That is narrower than the full range of work involved in running a short-term rental. A host may still need separate arrangements for guest communication and for writing and answering reviews, which are the two boundaries this record establishes. What else the product does or does not cover I have not verified. The useful question is not whether one application covers every job. It is whether its turnover workflow fits the way the host hires cleaners.

Consider a host with 1 property and an outside cleaner. That host can use the platform at $0, according to the vendor’s verified billing definition. The same host would also pay $0 if the cleaner came through the Marketplace. The distinction becomes financially relevant only when at least 2 properties have cleaners who did not come from that Marketplace.

That billing rule is the foundation of this review. Reading only the monthly rate can give the wrong answer because the invoice depends on which properties are considered billable. Hosts comparing operational systems may also find our overview of Airbnb cleaning apps, the calendar-sharing options for cleaners — calendar synchronisation is not something we do — — calendar synchronisation is not something we do —, and ways to manage a cleaning team without text chains useful before choosing a workflow.

How much does Turno cost?

The billing basis is per billable property per month. According to the verified Turno pricing information, a property becomes billable when it has a cleaner who did not come from the Marketplace. Billing begins only when 2 or more properties meet that definition.

The standard monthly amount is $10 per billable property. The annual figure is $96 per property. A single property remains $0, including when it uses an outside cleaner. Any number of properties remains $0 when every cleaner comes from the Marketplace.

The word that determines the bill is billable. A host with 10 properties does not automatically owe 10 × $10 = $100. If all cleaners came from the Marketplace, the monthly software price is $0. If only 1 of those 10 properties uses an outside cleaner, the recorded example is also $0, because billing starts when at least 2 properties are billable.

The opposite case is straightforward. If all 3 properties use outside cleaners, all 3 are billable and the arithmetic is 3 × $10 = $30 per month. If all 10 properties use outside cleaners, the arithmetic is 10 × $10 = $100 per month.

The annual amount requires separate attention. At $96 per property, the displayed annual basis is not the same as multiplying the monthly figure without checking the billing choice. The record carries $96 per property a year and no worked annual example, so I have not verified what a three-property account pays annually, nor whether the two-property billing threshold applies to annual billing at all. I would still confirm the actual checkout total because the verified record does not establish every possible mixture of Marketplace and outside cleaners under annual billing.

Turno also states that a cleaner pays 5% of each payment from a client met through the Marketplace, while the cleaner pays nothing on the cleaner’s own clients. That is a fee to the cleaner, not the host’s stated per-property software charge. A host should keep those two amounts separate when comparing alternatives.

For a broader view of operational expenses, see the vacation-rental task management comparison and the maintenance-tracking overview. The key calculation here remains the same: count outside-cleaner properties first, apply the 2-property billing threshold, and only then multiply billable properties by $10.

What do you actually get on each Turno plan?

The verified information does not establish a conventional list of named plans with a different feature matrix for each tier. I therefore would not invent a boundary between packages. What can be established is the relationship between the Marketplace arrangement, billable-property pricing, and the verified operating features.

A 3-property example shows how features and billing interact. Suppose all 3 properties use cleaners hired outside the Marketplace. The host can still use the verified problem-reporting and Quality Center capabilities, but the monthly calculation is 3 × $10 = $30. If all 3 cleaners instead came from the Marketplace, the recorded software price would be $0.

The Marketplace is not merely a billing label. The verified feature description says it includes applications, references, and a background check. I would treat those as specific components rather than turning them into a broader claim about screening quality or cleaner performance. The available record confirms the components, not an outcome.

Real-time problem reporting concerns information sent by the cleaner. For example, during a turnover at 1 property, a cleaner may report a problem through the platform. The record does not establish every action that follows such a report, so I would not assume that reporting automatically includes repair dispatch, accounting, or communication with the guest.

The Quality Center needs similar precision. It reads Airbnb ratings and guest reviews and ties them to the cleaner. That can help a host connect feedback with turnover work, but reading a review is different from writing one, answering one, or publishing one. The distinction matters if review management is part of the buying decision. The Airbnb reviews overview explains the wider review process, while the review-management tools comparison separates monitoring from active review work.

I would build a buying checklist around those verified inclusions. If the need is finding cleaners, compare the Marketplace workflow. If the need is receiving problems from cleaners, examine the reporting flow. If the need is connecting feedback to individual cleaners, inspect the Quality Center. For cleaning procedures themselves, the Airbnb cleaning checklist covers the work that software must support rather than replace.

What does Turno not do?

Only 2 verified limitations are established in the record used for this review. First, the Quality Center reads ratings and guest reviews, but the platform does not write or answer those reviews. Second, its in-app messaging covers cleaners, inspectors, and service providers rather than guests.

For a concrete example, a host operating 3 properties could use the Quality Center to inspect feedback associated with cleaning work, but would need another process to compose or answer the guest review. Likewise, a message sent within the platform may coordinate a cleaner, inspector, or provider, but it is not a guest-message channel.

I would not infer any other absence from this short list. A missing item on a pricing page is not proof that the software lacks it. Hosts specifically researching guest correspondence can consult the Airbnb automated-messages overview, while hosts separating cleaning tasks from guest communication can use the automation-software comparison.

Who is Turno right for?

The strongest fit is defined by cleaner sourcing rather than property count alone. The software is the obvious price answer when every cleaner comes from its Marketplace because the verified software price remains $0 at any property count. It stops being the cheapest stated arrangement at 2 billable properties, because that is when outside-cleaner billing begins.

Consider Wiebke, who operates 3 properties in Madison and lists all 3 only on Airbnb. If every cleaner came through the Marketplace, her monthly software price would be $0. If all 3 cleaners were hired outside the Marketplace, all 3 properties would be billable and her cost would be 3 × $10 = $30 per month.

If Wiebke had only 1 Madison property with an outside cleaner, her recorded cost would still be $0. The price changes when she reaches 2 billable properties. At that point, the arithmetic becomes 2 × $10 = $20 per month. This is the count where the free outside-cleaner case ends under the verified billing rule.

That makes the recommendation conditional:

• 1 property: the recorded software price is $0 whether the cleaner comes from the Marketplace or not.
• 2 billable properties: billing begins, producing 2 × $10 = $20 per month.
• 3 billable properties: the monthly total is 3 × $10 = $30.
• 10 billable properties: the monthly total is 10 × $10 = $100.
• Any count with every cleaner from the Marketplace: the recorded software price is $0.

A host whose main problem is sourcing and coordinating cleaners has a direct reason to evaluate the platform. A host whose main problem is guest messaging or writing and answering reviews should account for the 2 verified limitations rather than expecting the cleaning workflow to cover those jobs.

Portfolio structure also matters. Wiebke’s 3-property operation is not automatically a $30 account. Cleaner origin decides whether each property is billable. That is why I would not compare this product with another tool using property count alone. I would first divide the portfolio into Marketplace-cleaner and outside-cleaner groups.

Hosts deciding how cleaning fits into remote operations may also use the remote management guide. For the narrower question of cleaner coordination, the turnover and cleaning workflow overview provides another way to frame the decision.

What do Turno users say in their reviews?

This page does not collect reviews of other companies, and I will not summarise ratings, praise, complaints, or quotations that I did not gather. Independent user reviews live on Capterra’s Turno review page. What I provide instead is the verified price at 1, 3, and 10 properties, with the billing basis named: $0 for the verified single-property cases, 3 × $10 = $30 when all 3 are billable, and 10 × $10 = $100 when all 10 are billable.

When reading third-party reviews, I would compare each reviewer’s cleaner arrangement with the billing definition here. A review from a host whose cleaners all came from the Marketplace describes a different price situation from a review by a host with 10 outside-cleaner properties. Without that context, two accurate accounts can appear to contradict each other.

I would also separate comments about finding cleaners, reporting problems, and reading cleaning-related feedback. Those correspond to the 3 verified capability areas on this page. Comments about writing reviews or messaging guests concern the 2 verified boundaries instead. This keeps an opinion tied to the job being discussed without turning an unverified rating into a product claim.

What should you check before subscribing to Turno?

I would use the following 10-minute checklist before entering payment details:

1. Count billable properties, not total properties. Mark every property whose cleaner did not come from the Marketplace. If the result is 1, the verified example remains $0. If the result is 3, calculate 3 × $10 = $30 per month.
2. Check the billing threshold. Outside-cleaner billing begins when at least 2 properties are billable. For 2 qualifying properties, the arithmetic is 2 × $10 = $20 per month.
3. Identify whether the displayed amount is monthly or annual. The verified monthly amount is $10 per billable property, while the annual figure is $96 per property. Do not treat those as the same billing period.
4. Model the real portfolio. A 10-property host with 1 outside-cleaner property has a verified example of $0. A 10-property host with all outside cleaners has a verified example of 10 × $10 = $100 per month.
5. Separate the cleaner’s Marketplace fee from the host’s software price. Turno states that a cleaner pays 5% of each payment from a client met through the Marketplace and nothing on the cleaner’s own clients.
6. Confirm the feature boundary that matters to you. The verified capabilities are the cleaner Marketplace, real-time problem reporting, and the Quality Center. The verified limitations are writing or answering reviews and messaging guests.
7. Do not assume an unlisted capability is absent. Ask the vendor directly if a required workflow is not covered by the verified record used here.

Wiebke could complete this exercise by writing down 3 Madison properties, 3 Airbnb listings, and the source of each cleaner. If all 3 cleaners are external, her monthly estimate is $30. If all came from the Marketplace, her recorded software price is $0.

For readers weighing it against us, BnBGenius Pro costs $10 per month; we answer guest messages on those two channels, request and publish reviews, and create cleaning and repair tasks after checkout. We do not provide a channel manager, calendar synchronization, direct bookings, pricing tools, owner accounting, SMS, WhatsApp, Facebook Messenger, Booking.com, or Expedia support.

The direct product comparison is available at Turno versus BnBGenius. If the decision includes a wider set of turnover products, use the alternatives to Turno for Airbnb hosts and leave the two-product argument to the comparison page.