Guest message in. Ground team out.

    BnBGenius scans every guest conversation and review, spins up the right task, and alerts the right teammate before issues become bad reviews.

    See it catch a problem
    Scans inbox + reviews in real time
    Drops tasks into Slack/SMS
    No PMS or bots to train

    Why firefight when you can get ahead of issues?

    You only hear about problems after checkout?

    BnBGenius flags issues the second guests mention them. No more surprise reviews.

    Team updates buried in group chats?

    Tasks arrive in Slack/SMS with owners, due times, and a one-tap “On it” button.

    No one knows if the issue was actually fixed?

    Completion, photos, and guest follow-ups are all tracked automatically.

    Guest-to-ground automation

    Every complaint becomes a coordinated task.

    Inbox + reviews are monitored, then AI creates a task with severity, assignee, and context, automatically.

    Housekeeping, maintenance, and concierge each see what’s theirs, with checklists, photo uploads, and mobile-friendly updates.

    Book a walkthrough

    BnBGenius property management dashboard

    How It Works

    From detection to resolution in three steps. No new software for staff to learn.

    Step 1

    Monitor every guest touchpoint

    BnBGenius watches inboxes + reviews for tone, keywords, and VIP guests around the clock.

    Step 2

    AI triage + task creation

    When it spots an issue, it spins up a task with severity, assignee, due time, and context.

    Step 3

    Ground team responds

    Tasks drop into Slack/SMS/mobile. Staff tap “On it”, upload proof, and the guest gets updated automatically.

    Inbox + review radar

    AI scans every thread and review, highlighting the exact sentence that triggered a task so you know why it was escalated.

    Talk to sales

    Ground team comms

    Send tasks to Slack, SMS, or email with one-tap “On it”, photo uploads, voice notes, and proof-of-work tracking.

    Talk to sales

    Ops intelligence

    See which properties generate the most issues, average resolution times, and where to invest preventative fixes.

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    Smart task cards

    Each task arrives with severity, guest context, listing, and the playbook for your team to follow. No more copy/paste.

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    Close the loop automatically

    When staff marks a task complete, guests get a branded follow-up (“We just reset the smart lock. Try it now”).

    Talk to sales
    Kent Morgan, One Fine Bnb

    Guests feel heard. Teams stay synced.

    “We used to find out about issues in post-stay reviews. Now BnBGenius flags them mid-stay, creates the task, and our cleaners respond in under 15 minutes.”

    Kent Morgan

    OneFineBnb

    Simple, Transparent Pricing

    $10/month, flat rate for any number of listings. No hidden fees, no long-term contracts.

    Pro
    $10 /month

    Unlimited messages, reviews, upsells. Any number of listings.

    Get started

    Task Loop FAQ

    What does the Task Loop actually do?
    It monitors guest messages + reviews, detects issues, creates tasks with severity/context, and alerts the right teammate automatically.
    How do tasks reach my staff?
    Send them to Slack, SMS, email, or our web app. Staff tap “On it”, add photos/notes, and we track completion.
    Can it differentiate between housekeeping vs maintenance issues?
    Yes. Templates and routing rules let you assign by category, property, or severity so each team sees only what they need.
    How does guest follow-up work?
    When a task is closed, BnBGenius can automatically message the guest with a branded update so they know the issue is resolved.
    Do I need a PMS?
    No. We work off your existing Airbnb/VRBO data via the Chrome extension. No API keys or logins shared.
    What’s included in the free plan?
    20 AI-detected tasks per month, Slack/SMS alerts, and basic reporting. Upgrade for unlimited tasks and deep analytics.

    Ready to stop fighting fires?

    Let BnBGenius watch every guest touchpoint and mobilize your ground team automatically.

    Get the Task Loop