Your Airbnb phone line. Answered by AI.
Meet the BnBGenius Voice Concierge: a phone agent that greets guests by name, answers every question, and loops you in only when a human touch is needed.
The phone never sleeps. Now you don’t have to either.
Missed a call and woke up to a 3-star review?
The concierge picks up in seconds, even when you’re on a plane or asleep.
After-hours coverage costs a fortune?
Skip the call center retainers. One AI line handles nights, weekends, and holidays.
Guests need door codes, Wi-Fi, parking? Again?
Caller ID + reservation lookup means every answer is ready before you answer.
Voice concierge built for short-term rentalsA concierge who already knows every guest.
Caller ID ties every incoming call to the right reservation, listing, and notes before the phone is answered.
Guests get door codes, parking tips, and neighborhood recs in seconds, while escalations route to Slack or your on-call line when it truly matters.
Add Voice Concierge
How It Works
Launch the concierge during your lunch break. Go back to focusing on guests, not ringing phones.
Pick or forward a number
Spin up a new concierge line or forward your existing guest phone number in minutes.
Connect reservations + rules
BnBGenius pulls listing data, door codes, and escalation rules directly from your dashboard.
Sleep. We’ll answer.
The concierge answers every call, handles FAQs, and only rings you when a human must intervene.
Caller-aware concierge
Every call starts with context. Caller ID ties into Hostaway data so the concierge knows the reservation, stay dates, and special notes before saying hello.
Local answers on demand
Door codes, Wi-Fi, parking, neighborhood favorites. Everything lives in one knowledge base so callers get the answer faster than you could type it.
Hosts sleep again
24/7 coverage, no call center retainers, and a concierge that loves the 2 AM lockout call. You just get the summary in the morning.
Escalates only when necessary
If a guest needs a human, the AI forwards to your emergency line or drops the full transcript into Slack with suggested next steps.
Multilingual + multi-property ready
Serve guests across Airbnb, VRBO, direct bookings, and multiple markets with consistent tone and instant translation.
Hosts hand off their phone lines and keep their sanity.
“The concierge answered 84% of our after-hours calls last month without waking anyone up. Guests thought it was our in-house team the whole time.”
Kent Morgan
OneFineBnb
Voice Concierge — $7/month per unit
Add it to any BnBGenius plan. 20 resolved calls included each month, then $0.35 per resolved call. Base plan: $10/month per unit.
Voice Concierge FAQ
What exactly is the Voice Concierge?
Can I use my existing guest phone number?
How does it know my guests?
What happens if the AI gets stuck?
Does it speak multiple languages?
Is this compliant with Airbnb and VRBO?
How much does it cost?
Ready to hand off the ringing phone?
Let the BnBGenius concierge answer every guest call while you grow the business.
Reserve a concierge number