Meet the BnBGenius Voice Concierge: a phone agent that greets guests by name, answers every question, and loops you in only when a human touch is needed.
The concierge picks up in seconds, even when you’re on a plane or asleep.
Skip the call center retainers. One AI line handles nights, weekends, and holidays.
Caller ID + reservation lookup means every answer is ready before you answer.
Voice concierge built for short-term rentalsCaller ID ties every incoming call to the right reservation, listing, and notes before the phone is answered.
Guests get door codes, parking tips, and neighborhood recs in seconds, while escalations route to Slack or your on-call line when it truly matters.
Launch the concierge during your lunch break. Go back to focusing on guests, not ringing phones.
Spin up a new concierge line or forward your existing guest phone number in minutes.
BnBGenius pulls listing data, door codes, and escalation rules directly from your dashboard.
The concierge answers every call, handles FAQs, and only rings you when a human must intervene.
Every call starts with context. Caller ID ties into Hostaway data so the concierge knows the reservation, stay dates, and special notes before saying hello.
Door codes, Wi-Fi, parking, neighborhood favorites. Everything lives in one knowledge base so callers get the answer faster than you could type it.
24/7 coverage, no call center retainers, and a concierge that loves the 2 AM lockout call. You just get the summary in the morning.
If a guest needs a human, the AI forwards to your emergency line or drops the full transcript into Slack with suggested next steps.
Serve guests across Airbnb, VRBO, direct bookings, and multiple markets with consistent tone and instant translation.
“The concierge answered 84% of our after-hours calls last month without waking anyone up. Guests thought it was our in-house team the whole time.”
Kent Morgan
OneFineBnb
$10/month, flat rate for any number of listings. No hidden fees, no long-term contracts.
Let the BnBGenius concierge answer every guest call while you grow the business.
