Turno: What It Is, What It Costs, and When a Host Needs Something Else

Updated September 16, 2026

Most people who reach this page are not asking for a head-to-head comparison. They wanted to understand Turno, its pricing, its cleaner fees and its marketplace. I will answer those questions before explaining where BnBGenius fits.

This page weighs Turno against us. For the product on its own — what it costs at one, three and ten properties, with the billing basis named — read our Turno review.

What is Turno?

Turno is software for scheduling and managing vacation-rental cleaning. It connects hosts who need turnovers completed with cleaners who can perform the work. Its central functions concern cleaning schedules, cleaner coordination, marketplace hiring, checklists and payments.

The product was previously called TurnoverBnB. That is why searches still include “turnobnb,” “turnover b&b” and “turno bnb.” Those names refer to the same cleaning platform, not separate services. Both names are still in use, which is why this section answers for both.

According to the Turno feature overview, the platform uses reservation information to create cleaning projects around guest departures. A host can assign an existing cleaner or use the marketplace to look for someone available locally. The cleaner can then see the job, follow its instructions and complete the turnover through the platform.

This makes the product relevant when cleaning involves more than one person. Imagine that a host has 3 properties, a primary cleaner and a backup cleaner. Instead of sending each departure manually, the host can place those properties and cleaners into one cleaning workflow. Hosts who want a simpler document for the work itself can also use an Airbnb cleaning checklist, while hosts coordinating several people may prefer a dedicated cleaning application. I compare that broader category in our guide to the best Airbnb cleaning apps.

Turno is therefore not best understood as general guest-management software. It is a specialist cleaning platform. That distinction matters because cleaning schedules and guest conversations are related operationally, but they are different software jobs.

What does Turno cost a host?

The pricing depends on the number of properties and where the host found the cleaner. The Turno pricing page states the model in this order:

• A host managing 1 property can use the platform without a subscription.
• A host can manage any property count without a subscription when every cleaner is hired through the marketplace.
• When a host has 2 or more properties and uses a cleaner brought from outside the marketplace, the published charge is $10 per property per month.
• The published annual option is $96 per property per year.

The important detail is that marketplace use does not create the paid subscription condition described above. Bringing an existing cleaner into an account with multiple properties does. A host should still inspect the checkout screen and current pricing page before subscribing because payment-related charges can be distinct from the property subscription.

At 3 properties, the arithmetic for an outside cleaner is straightforward. Monthly billing is 3 × $10 = $30 per month. Annual billing is 3 × $96 = $288 per year. The annual equivalent is $24 per month across those 3 properties, calculated by dividing the published annual total by the 12 months in the billing year.

That distinction is useful when evaluating a wider operations stack. Calendar sharing, cleaning coordination and channel management are separate decisions. Our guides explain how to share a calendar with a cleaner, how to manage a cleaning team without text chains and what a channel manager for Airbnb and VRBO actually handles.

What does Turno charge cleaners?

Cleaners should separate joining the platform from accepting marketplace work. The Turno cleaner page says applying is free and cleaners never pay to bid on a job. The fee sits on the other side of the transaction. Turno’s own Receiving Payments FAQ for cleaners states it directly: work with a client met outside Turno and there is no fee on the payment; work with a client met through the Marketplace and Turno takes a 5% platform fee on that payment.

For a marketplace cleaning priced at $100, a 5% deduction is $5, leaving $95 before any separate tax or banking consequence applicable to that cleaner. The same article says tips and reimbursements carry no platform fee, and that using Stripe’s instant-payout option for faster access to funds can add a separate charge on top of the 5%. A cleaner can check the exact fee on any single payment from the Payments > History screen in their own account rather than estimating it.

Payout timing is published too. Turno’s payment-timing article states that its processor typically clears card payments in 2 to 5 business days and ACH payments in 5 to 7 business days, and that a first-time payout can take longer while the processor verifies the account.

One more cost sits outside that 5%. Per the Turno cleaner FAQ, cleaners in the United States must also purchase and annually renew a background-check badge to use the Marketplace, a requirement in place since May 2023. Turno does not publish the badge price on that page, so I am not going to guess at one — a cleaner should get the current figure from inside the application flow itself.

How does the Turno cleaner marketplace work?

The marketplace allows a host to look for cleaners who have created profiles in the property’s area. It is one of the main reasons hosts look at Turno at all.

According to Turno’s marketplace search page, the host enters the property’s location, size and what the cleaner needs to bring, then receives bids from cleaners in the area. Before accepting one, the host can read the cleaner’s profile and rating; Turno’s marketplace feature page says every cleaner listed has been vetted and reviewed. The host can message a candidate through the platform before accepting a bid.

A practical workflow for a host with 3 rentals looks like this:

1. Enter each property’s address, size and cleaning-supply needs.
2. Request bids through the Turno marketplace.
3. Compare at least 2 bids if that many qualified cleaners respond.
4. Read each profile and confirm availability before accepting a bid.
5. Assign the selected cleaner to the relevant turnover projects.

The marketplace itself has no minimum property count — Turno’s own FAQ says its tools adapt to your property count whether you manage one rental or hundreds — but it is still only useful where cleaners have signed up and are willing to bid. Software cannot create local supply where no cleaner is available. A host in a sparsely covered town may open the marketplace and receive no response. In that case, the next step is to recruit locally, ask an existing service for availability or hire independently and then decide whether to add that cleaner to the scheduling system.

A host who already has a dependable cleaner may not need the sourcing function at all. The relevant question becomes whether scheduling, checklists and payment handling justify the property charge. Our Turno alternatives guide compares other cleaning options, while the vacation-rental task management comparison covers tools intended for work beyond cleaner discovery.

Hosts should also distinguish marketplace coverage from channel coverage. Finding a cleaner does not synchronize booking channels. If the real problem is conflicting dates rather than cleaning supply, read our guide to syncing Airbnb and VRBO calendars or the explanation of whether a host needs a property management system.

What is a Turno cleaner bio, and what should it say?

It is the short written introduction on a cleaner’s Marketplace profile. Turno requires one at application, a reviewer reads it before approving the account, and it becomes visible to hosts once the cleaner starts placing bids.

Turno caps the bio at 1,000 characters, and its own guidance for cleaners names six things worth covering in that space: experience with the type of jobs handled, how you communicate with clients, attention to detail, reliability around timing, anything you do beyond the minimum, and — Turno is explicit about this one — writing it yourself rather than copying a bio from somewhere else online.

A useful bio for a vacation-rental cleaner covers 3 of those directly: how long you have cleaned short-term rentals and what kind of turnovers you have handled, how you keep a host informed if something is wrong with the property, and what “on time” means in your own work — same-day turnovers, a fixed window, or something else. None of that requires a claim a host can’t check.

One rule is easy to break by accident. Turno’s guidance says not to put personal information in the bio at all — no business name, email, phone number or location. That information is shared with a client only after a bid is accepted; putting it in the bio ahead of time is against the marketplace rules and can affect the cleaner’s access to it. A cleaner’s service area lives in a separate coverage-radius setting, not the bio text, which is a distinction worth knowing before writing one.

The bio can be edited after approval from the Marketplace Profile page, and each edit goes through the same review Turno used for the original version before it appears on the profile.

Is Turno legitimate, and what do hosts complain about?

Yes, Turno is an established vacation-rental cleaning platform with public product pages, pricing, cleaner registration and a help centre. Its company page says the business began in 2016, giving prospective users a verifiable history rather than an anonymous marketplace page.

Legitimate does not mean suitable for every host or available in every town. A buyer still needs to verify cleaner supply, the final quote, payment deductions and the subscription condition that applies to the account. A host with 2 properties and an independently hired cleaner faces a different published subscription condition from a host using marketplace cleaners exclusively, according to the Turno pricing page.

I will not present anonymous comments as proof of a recurring defect. The official pages do, however, reveal the friction points a buyer should examine before committing:

• Marketplace availability varies by location. A marketplace depends on local cleaners accepting projects.
• The cheapest quote may not include the same scope. A host must compare linens, supplies, travel and checklist expectations rather than comparing only 1 price.
• Cleaner and host charges are different questions. The property subscription and marketplace payment deductions should be checked separately on the pricing page and the cleaner payments FAQ.
• Cleaning software does not cover every hosting task. A successful turnover does not answer a guest’s question or post a host review.

These are buying checks, not accusations. I cannot verify a universal complaint simply because several people might repeat it elsewhere. A fair evaluation starts with the product’s current terms and then tests the workflow in the host’s own market.

For additional operational context, read our guide to maintenance tracking and the walkthrough for managing multiple rentals remotely. Those jobs often sit beside cleaning, even when they require different tools.

Does Turno cover messaging, reviews and VRBO?

The Turno feature pages focus on cleaner discovery, turnover scheduling, checklists, team coordination and payments. Its integration materials support cleaning schedules connected to reservation calendars, including calendars associated with VRBO. That does not make it a general guest inbox or a channel manager.

The published feature pages do not list automated guest-message replies, host-review publishing, guest-call answering or selling empty nights as core cleaning-platform functions. Those are the boundaries where a self-managing host may need a separate tool.

BnBGenius answers guest messages on Airbnb and VRBO around the clock. We request guest reviews and publish host reviews, create cleaning and repair tasks after checkout, answer guest calls through a voice AI agent, sell gap nights, early check-in and late checkout, and let hosts control the system from Telegram.

Our Pro price is $10 per month per unit. The free tier includes the first 500 messages, all features and no card requirement. Voice Concierge costs an additional $7 per month per unit and includes 20 resolved calls per month; additional resolved calls cost $0.35 each. Full details are on our pricing page and voice page.

A unit means one rentable accommodation. If the same accommodation appears on both Airbnb and VRBO, it remains 1 unit.

We install as a Chrome extension in about 5 minutes, without API keys, password sharing or a required PMS. Hosts can learn more in our guides to Chrome extensions for hosts, automated guest messages, review automation and gap-night revenue.

We do not have a cleaner marketplace. We also do not provide calendar synchronization, a channel manager, direct bookings, a pricing tool, owner accounting, SMS, WhatsApp, Facebook Messenger, Booking.com or Expedia. A host needing channel synchronization should use a product intended for that job; our channel manager guide explains the category.

Which of the two does a host with three listings actually need?

They perform different jobs, so a host may need both, one or neither. The deciding condition is not which brand wins a feature count. It is where the handoff currently breaks.

Consider Teodora, who manages 3 Asheville rentals listed on Airbnb. She already has an independent cleaner but also relies on a backup person during busy weeks. Because more than one person participates in the cleaning handoff, missed assignments and unclear availability are meaningful risks.

Under the published monthly pricing for multiple properties using an outside cleaner, her Turno subscription would be 3 × $10, or $30 per month. The annual option would be 3 × $96, or $288 per year. If Teodora instead sourced every cleaner through the marketplace, the published property subscription would be $0, although project payment deductions could still matter.

For BnBGenius, Teodora’s 3 rentable accommodations equal 3 units. Pro would therefore cost 3 × $10, or $30 per month. If she added Voice Concierge to all 3 units, the add-on would be 3 × $7, or $21 per month, making the combined monthly amount $51. These figures come from our pricing and voice pages.

If Teodora’s main failure occurs between checkout and cleaner arrival, the cleaning platform addresses that workflow. If her cleaners already coordinate reliably but guests write when nobody is reading, BnBGenius addresses a different failure. If both failures occur, using both products is a coherent choice. The overlap in cleaning-task creation does not erase the marketplace, payment and guest-communication differences.

She may also need neither. If one cleaner handles every turnover reliably and Teodora prefers answering every guest personally, adding software would create another system without fixing a real bottleneck. The correct starting point is to write down the last 10 operational interruptions and classify them: cleaner sourcing, cleaner assignment, guest message, guest call, review, repair or unsold availability.

For hosts making that inventory, I recommend our guides to apps for Airbnb hosts, vacation-rental automation software, review management tools, upsell tools and voice concierge tools. Those comparisons keep distinct jobs separate, which is the only reliable way to decide whether a cleaning marketplace and a guest-operations tool belong in the same stack.