BnBGenius Documentation

Last updated Dec 16, 2024

Product Overview
BnBGenius is a comprehensive property management software designed for vacation rental owners, property managers, and hospitality entrepreneurs. Built with AI as its backbone, the platform leverages artificial intelligence to automate the majority of daily operational tasks, from handling guest communications to optimizing scheduling and business performance tracking. With an intuitive interface and robust features, BnBGenius supports operations of all sizes, making property management efficient and scalable.
Key Features
1. Listing Management
  - Listing management
    1. Listings
      The Listings screen in BnBGenius provides a centralized view of all your vacation rental properties. Each listing includes detailed toggles to manage key automation features:
      - Response Suggestions: Enable AI-powered suggestions for guest responses.
      - Messaging Auto Pilot: Automate guest communication for seamless interactions.
      - Upsell Auto Pilot: Leverage AI to recommend upsell opportunities, increasing revenue.
      - Tasks Generation: Automate operational task creation, such as cleaning schedules or maintenance reminders.
      The location column shows where each property is based, offering quick context for property managers handling multiple sites. This dashboard streamlines oversight, ensuring all listings are optimized with a simple toggle system.
    2. Listing Groups
      The Listing Groups screen allows you to organize properties into customizable groups. This feature helps streamline management by enabling you to apply shared rules, automation, and operational settings across multiple properties in a group. Simply select a group name from the dropdown menu and use the toggles to include or exclude listings as needed. This flexible grouping system ensures that property management is tailored to your specific operational needs.
2. Guest Management
  - Guest communication
    The Guest Messaging screen is your hub for seamless communication with guests. Powered by AI agents, it ensures timely and accurate responses to all guest inquiries. The AI agents have complete knowledge of:
    - Property details (amenities, policies, and instructions).
    - Reservation information (check-in/out dates, booking specifics).
    - Local area insights (dining, attractions, transportation).
    Conversations are organized into tabs for easy management:
    - Unanswered: Messages needing a response.
    - Escalated: Priority inquiries.
    - All: Full message history.
    The AI handles guest questions efficiently and without delay, providing a superior guest experience while freeing up your time.
  - Check-in/check-out management
  BnBGenius AI agents have constant visibility into the booking calendar, enabling them to manage guest inquiries about check-in and check-out seamlessly. Whether a guest requests an early check-in or a late check-out, the AI intelligently:
  - Verifies availability based on the booking calendar.
  - Provides immediate, accurate responses.
  - Sets clear expectations for guests.
  This ensures a smooth experience for both guests and property managers, while minimizing operational delays.
3. Task management and delegation
  The Task List screen simplifies operational workflows by centralizing all tasks in one place. Tasks are automatically created from guest messages, reviews, or custom entries, ensuring nothing gets overlooked. Key features include:
  - Filters: Easily sort tasks by status, severity, listing, category, and more.
  - Task Categories: Clearly labeled (e.g., Repairs, Operations, Cleaning).
  - Severity Levels: Prioritize tasks based on urgency.
  - Action Descriptions: Detailed instructions for quick resolution.
  Tasks can be managed efficiently with options to export data (Copy, Excel, PDF) and update statuses (e.g., Unassigned, Assigned, Completed). This streamlined system ensures property issues are resolved promptly and operations stay on track.
4. Upsells
  Upsell Settings – Early Check-ins
  The Upsell Settings screen allows you to configure and automate upsell opportunities, such as Early Check-ins. With AI-driven insights, BnBGenius identifies early check-in opportunities and automates messaging to guests. Key features include:
  - Automated Identification: Detect early check-in availability a set number of days before the check-in date.
  - Custom Offer Timing: Schedule when to send the early check-in offer.
  - Dynamic Fees: Set a customizable fee for early check-ins.
  - Message Templates: Use pre-configured templates to send offers, personalized with guest details.
  This feature ensures optimized upsell opportunities while enhancing guest satisfaction by offering additional convenience.
  Late Checkouts
  The Late Checkouts section within Upsell Settings allows property managers to automate and monetize late departure opportunities. With BnBGenius, you can:
  - Identify Opportunities: Automatically detect late check-out availability based on the booking calendar.
  - Custom Offer Timing: Schedule when offers are sent, e.g., 2 days before check-out.
  - Dynamic Fees: Set a configurable fee for late check-outs.
  - Message Templates: Utilize personalized message templates to communicate offers to guests seamlessly.
  This feature ensures guests can enjoy added convenience while generating additional revenue for your property.
  Pre-Stay Gap Nights
  The Pre-Stay Gap Nights feature allows you to maximize occupancy by offering guests discounted rates for nights between bookings. Key settings include:
  - Gap Detection: Identify opportunities where there is a gap (e.g., 1 day or fewer) between bookings.
  - Automated Offers: Send offers automatically up to a set number of days before check-in (e.g., 30 days).
  - Custom Discounts: Apply a percentage-based discount to incentivize early arrivals.
  - Message Templates: Personalize communication with pre-configured templates, including details like standard and discounted rates.
  This feature helps fill short vacancies efficiently while increasing revenue and providing added value to guests.
  Post Stay Gapnights
  The Post-Stay Gap Nights feature allows you to capture additional revenue by offering guests discounted rates to extend their stay. Key options include:
  - Gap Detection: Automatically identify gaps (e.g., 1 day) between bookings.
  - Timed Offers: Send offers automatically a set number of days before check-out (e.g., 30 days).
  - Flexible Discounts: Offer a configurable percentage discount to encourage guests to stay longer.
  - Message Templates: Utilize personalized templates to communicate offers clearly and efficiently, with variables like standard and discounted rates.
  This automated upsell opportunity helps maximize occupancy and revenue while enhancing the guest experience with seamless communication.
  Successful Upsell Tracking
  The Successful Upsells screen provides a detailed summary of upsell performance, helping you track revenue growth from additional offers. Key highlights include:
  - Monthly Performance: Displays the total upsell value for the current and previous month, with percentage change for easy comparison.
  - Guest-Level Insights: View successful upsells by guest, property, upsell type (e.g., Pre-Stay Gap Night, Post-Stay Gap Night), and dates.
  - Opportunity Value: Track the financial impact of each upsell, including the price charged and revenue generated.
  This dashboard empowers you to measure the effectiveness of upsell strategies and identify opportunities to maximize occupancy and revenue.
5. Review Management
  1. Intelligent review tracking
    The Reviews screen enables you to manage and track guest reviews efficiently. BnBGenius automatically categorizes and displays all guest feedback, including:
    - Recent Reviews: View public reviews and private feedback in one place.
    - Detailed Ratings: Track ratings, including star scores and guest comments.
    - Public vs. Private Feedback: Easily distinguish between public reviews (visible to others) and private notes shared directly by guests.
    This intelligent review tracking helps you identify areas for improvement, celebrate positive feedback, and enhance overall guest satisfaction.
  2. Customized guest reviews
    The Guest Review Robot automates and personalizes host reviews for guests. Using AI-generated suggestions, BnBGenius streamlines the review process by providing:
    - AI-Suggested Reviews: Pre-written, thoughtful, and customizable review drafts based on guest stays.
    - Efficiency: Quickly post reviews without manual effort, ensuring timely feedback.
    - Guest Information: Includes details like property name, stay dates, and highlights of the guest experience.
    This feature saves time, maintains a professional tone, and helps build a positive reputation with guests.

3. Granular Control and A.I. Training Capabilities

BnBGenius offers advanced control and customization options for AI behavior, ensuring it aligns perfectly with your operational needs.

3.1 In-line Training

Train the AI in real-time by providing feedback directly within its responses.
Example: Correct an AI-suggested response or task instruction, and the system learns to improve future outputs.

3.2 A.I. Instructions

BnBGenius allows you to define specific instructions at different levels to tailor AI decisions.

3.2.1 Listing-Based Instructions
Set unique AI behaviors for individual listings. Example: Customize responses for a property with valet-only parking or rooftop access.
3.2.2 Listing Group-Based Instructions
Apply shared rules and behaviors across grouped listings, streamlining management for similar properties.
3.2.3 Guest Communication Instructions
Refine AI responses for guest messaging, such as tone, style, and the type of information shared. Example: Prioritize check-in details or upsell offers.
3.2.4 Task Management Instructions
Customize how tasks are created, categorized, and assigned based on guest feedback or system triggers.

4. Settings

4.1 A.I. Autopilot Settings

Configure the automation level of BnBGenius AI to suit your needs:

Enable or disable AI-driven features like guest messaging, upsell offers, and task generation.
Adjust parameters for proactive AI responses (e.g., timeframes for sending early check-in offers).
Set thresholds for escalation when human intervention is required.

5. Technical Specifications

5.1 Integration Capabilities

BnBGenius seamlessly integrates with various tools and platforms:

Property Management Systems (PMS): Sync listing details, reservations, and calendars.
Messaging Platforms: Connect with email, SMS, and third-party communication tools.
Task Management Tools: Integrate with systems like Trello or Asana for task assignments.
Payment Systems: Automate payments and upsell charges securely.

5.2 Security Features

BnBGenius prioritizes the safety of your data and operations:

Data Encryption: End-to-end encryption ensures sensitive information is secure.
Role-Based Access Control (RBAC): Assign granular permissions to team members based on roles.
Compliance: Meets industry standards, including GDPR and PCI-DSS, for data privacy and security.
Audit Logs: Track user activity for accountability and transparency.