Akia is hospitality software centered on guest communication and digital guest services. Its verified feature set includes a unified inbox spanning SMS, email, web chat, OTA messages, WhatsApp and social channels — we carry neither SMS nor WhatsApp, so that span is theirs and not a comparison. It also offers Mini Apps for digital check-in, arrival guides, tipping and menus, while higher plans add functions such as ID Verification, Advanced Routing and AI Voice.
I read the vendor’s published information on 12 September 2026 through a United States connection. The pricing structure presented there has 3 named plans: Basic, Pro and Max. It also presents Marketing, Reputation and Device Hub as optional modules that can be added to those plans.
The intended buyer is an operator who wants multiple guest-contact channels and guest-facing services organized in one system. The number of users does not distinguish the plans because all 3 plans list unlimited users. Journeys and Touchpoints are the quantities that change: Basic includes 1 Journey and 6 Touchpoints, Pro includes 3 Journeys and 9 Touchpoints, and Max includes 9 Journeys and 15 Touchpoints, according to Akia.
That distinction matters when evaluating the software. A team should not begin with a long feature wish list and assume every plan accommodates the same amount of automation. It should first map its guest process into Journeys and Touchpoints, then find the first plan whose limits fit that map.
For example, an operator that identifies 4 separate guest Journeys already exceeds Pro’s published limit of 3. That operator would need to examine Max, even before considering whether Max-only functions such as AI Voice are necessary. The plan boundary is therefore both quantitative and functional.
No. Akia does not publish a price. Its pricing page displays 3 plan cards, and each card directs the reader to “Talk to Sales.” The page does not display a starting price, a monthly rate, a yearly rate, a per-property charge or an account price. I will not substitute a figure from an aggregator or estimate what a contract might cost.
The page also does not present a pricing form, ask for a property count or show portfolio bands. There is no verified smallest portfolio band to report. What the page gives the buyer instead is a set of plan limits:
| Plan | Journeys | Touchpoints | Users | Published price |
|---|---|---|---|---|
| Basic | 1 | 6 | Unlimited | None; Talk to Sales |
| Pro | 3 | 9 | Unlimited | None; Talk to Sales |
| Max | 9 | 15 | Unlimited | None; Talk to Sales |
These figures were read from the Akia pricing page on 12 September 2026. The vendor’s framing is: “Pick the tier that works for you, then add the modules you want.” Marketing, Reputation and Device Hub can be added to any plan, but the page directs the reader to sales for module pricing as well.
The useful number to take into a sales conversation is therefore not a hoped-for discount. It is the required Journey count. Suppose a buyer maps the guest experience and finds 2 Journeys with 8 Touchpoints. Basic fails twice: it permits only 1 Journey and 6 Touchpoints. Pro accommodates those counts because its limits are 3 and 9. That conclusion comes from published limits, even though the resulting cost remains unpublished.
A different buyer might need 3 Journeys and 10 Touchpoints. The Journey count fits Pro exactly, but the Touchpoint count exceeds Pro’s limit of 9. Max is then the first published tier that fits, with 9 Journeys and 15 Touchpoints. Asking only for “the Pro price” would miss the issue that determines whether Pro is usable.
I would request a quote that identifies the plan, Journey allowance, Touchpoint allowance, billing period, billing basis, module charges and total contract amount. A price without those terms cannot be compared responsibly with a public monthly subscription. The vendor publishes the limits, so the limits should appear in any offer the buyer evaluates.
Readers building a broader shortlist can also examine our account-pricing review, operations-software review, rental-software review, property-management software review and guest-operations review. Those pages are separate evaluations; none supplies a missing Akia price.
Answering guests at 11pm is the part software should do.
Start free — first 500 messagesOr book a demo callThe clearest way to read the plans is from the bottom up. Basic establishes the common operating layer, Pro adds verification and routing controls, and Max adds voice and support functions. The limits also rise from 1 to 3 to 9 Journeys and from 6 to 9 to 15 Touchpoints, according to Akia.
| Capability | Basic | Pro | Max |
|---|---|---|---|
| Unified inbox across SMS, email, web chat, OTA, WhatsApp and social | Included | Included | Included |
| Mini Apps for digital check-in, arrival guides, tipping and menus | Included | Included | Included |
| Scheduled Messaging | Included | Included | Included |
| Upsells | Included | Included | Included |
| ID Verification | Not included at this tier | First included here | Included |
| Advanced Routing | Not included at this tier | First included here | Included |
| Conditional Messaging | Not included at this tier | First included here | Included |
| AI Voice | Not included at this tier | Not included at this tier | First included here |
| Call Transfers and Call Summaries | Not included at this tier | Not included at this tier | First included here |
| Dedicated Support | Not included at this tier | Not included at this tier | First included here |
Basic includes the unified inbox across 6 channel types: SMS, email, web chat, OTA, WhatsApp and social. It also includes Mini Apps, Scheduled Messaging and Upsells. The Mini Apps named by the vendor cover digital check-in, arrival guides, tipping and menus.
This prevents an easy misreading of the entry tier. Basic is not an empty shell waiting for every feature to be added. It already contains messaging, guest-facing Mini Apps and upselling. Its clearest constraints are the published allowance of 1 Journey and 6 Touchpoints.
Pro is where ID Verification, Advanced Routing and Conditional Messaging first appear. Its quantitative limits also rise to 3 Journeys and 9 Touchpoints. Unlimited users continue to apply, so adding another staff member is not the published reason to move from Basic to Pro.
Consider a workflow with 3 Journeys: pre-arrival, stay and departure. That fits Pro’s Journey ceiling exactly. If those Journeys use a combined 9 Touchpoints, they also consume the entire Touchpoint allowance. Adding a 10th Touchpoint would exceed the published Pro limit, regardless of how many users work in the account.
Max is the first plan with AI Voice, Call Transfers, Call Summaries and Dedicated Support. It allows 9 Journeys and 15 Touchpoints. A buyer interested in AI Voice should therefore evaluate Max rather than assuming voice can be selected independently on Basic or Pro.
The modules sit alongside this plan ladder. Marketing includes email and SMS campaigns plus PMS-based segments. Reputation includes NPS surveys, an AI review responder and competitive analysis. Device Hub includes keyless entry, door codes and lock integrations. The vendor says these modules can be added to any plan, but it does not publish their prices.
Feature categories deserve separate operational checks before purchase. Our pages on upsell tools, voice concierge tools, guest screening technology, review management tools and vacation-rental task management provide additional questions to use when evaluating those jobs.
I can verify only 2 limitations from the reviewed pricing material. First, Akia does not publish a price. Second, it does not offer Journeys or Touchpoints without tier limits: the allowance is part of the difference among Basic, Pro and Max.
I am not inferring any other absence from silence. A pricing page may omit operational details without proving that the product lacks them. Claims such as “the software cannot perform a particular job” require direct evidence, and the verified record does not establish additional limitations worth reporting.
The practical limitation is easy to demonstrate. A buyer needing 7 Touchpoints exceeds Basic’s allowance of 6, while a buyer needing 10 Touchpoints exceeds Pro’s allowance of 9. Max allows 15 Touchpoints. Those are published plan boundaries, not assumptions about what the software can or cannot technically process outside the purchased tier.
The same applies to Journeys. Basic stops at 1, Pro at 3 and Max at 9. A quote that merely states a total without identifying one of those allowances leaves the buyer unable to confirm which published limit applies.
Response speed and calendar hygiene, handled for you.
Start free — first 500 messagesOr book a demo callThe strongest fit I can identify is a team whose requirements map clearly to the vendor’s channel, Journey and Touchpoint structure. The relevant count is not simply the number of properties. It is the number of guest Journeys, the total Touchpoints in those Journeys and the higher-tier capabilities the team requires.
Take Sanne, who operates 3 properties in Utrecht. Every property is listed on Airbnb and VRBO, producing 6 platform listings: 3 properties × 2 platforms = 6. That platform count does not reveal Sanne’s price because the vendor publishes neither a per-property rate nor another billing basis.
Sanne instead maps the operation into 3 Journeys: pre-arrival, in-stay and departure. The pre-arrival Journey has 3 Touchpoints, the in-stay Journey has 3, and the departure Journey has 2. The total is 8 Touchpoints. Pro’s published allowances of 3 Journeys and 9 Touchpoints fit that workflow, while Basic’s 1 Journey and 6 Touchpoints do not.
If Sanne adds a separate post-stay Journey, the total becomes 4 Journeys. That exceeds Pro’s limit of 3, even if the Touchpoint total remains under Max’s allowance of 15. Max becomes the first published tier with enough Journey capacity. If Sanne also wants AI Voice, Call Transfers or Call Summaries, Max is again the first tier shown with those capabilities.
That example identifies plan fit, but it does not establish value for money. I cannot name the property count at which the software stops being the cheaper answer, because no verified price or billing basis is published. For the same reason, I cannot name a property count at which it becomes the obvious financial choice. Both thresholds depend on a cost the vendor has not disclosed.
A small operator could still fit the feature structure, and a larger operator could still exceed a plan limit. Property count alone does not settle the recommendation. I would shortlist the software when its inbox channels, Mini Apps or higher-tier controls match a documented operational need, then require a complete quote before judging whether that fit is economical.
Sanne’s arithmetic also shows why a buyer should map the process before contacting sales. “I have 3 properties” does not indicate whether Basic, Pro or Max fits. “I need 3 Journeys and 8 Touchpoints, with ID Verification” points to Pro under the published boundaries and gives sales a specific configuration to price.
We do not collect user reviews of other companies, and I will not summarize ratings, review totals, advantages, disadvantages or quotations that I did not gather. Readers who want third-party submissions can visit Capterra’s Akia page; I have not used its content to produce a score or sentiment summary here. What this review offers instead is the vendor’s published structure of 3 plans, with Journey limits of 1, 3 and 9 and Touchpoint limits of 6, 9 and 15. The vendor publishes no price, presents no pricing form and asks the reader to use a Talk to Sales button for each plan.
I would use the following checklist before accepting any offer. It can be prepared in 10 minutes if the operational workflow is already documented.
For a concrete public baseline, BnBGenius Pro costs $10 per month. We answer guest messages on Airbnb and VRBO, request guest reviews and publish host reviews, create cleaning and repair tasks after checkout, sell empty nights plus early check-in and late checkout, and offer an optional Voice Concierge for $7 per month per unit, with 20 resolved calls per month included and additional calls at $0.35 each. We do not provide channel management, calendar synchronization, direct booking, pricing, owner accounting, SMS, WhatsApp, Facebook Messenger, Booking.com or Expedia support; readers weighing the two products can continue to the dedicated comparison.